Payment Policy

Effective Date: January 4, 2025

Welcome to Conatmnie! We are dedicated to providing our customers with a smooth, secure, and seamless shopping experience. This Payment Policy outlines the payment methods we accept, the security measures in place to protect your financial information, and the procedures for handling payment-related issues. By shopping with us, you agree to the terms set forth in this policy.

1. Accepted Payment Methods

We offer a variety of payment options to ensure a convenient shopping experience for all our customers. The following payment methods are accepted on Conatmnie:

  • Credit and Debit Cards:
    We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and JCB. Simply enter your card details during the checkout process, and your payment will be securely processed.

  • PayPal:
    PayPal is another secure payment option available for customers who prefer not to enter their credit card information directly on our website. You can complete your payment through your PayPal account at checkout.

  • Apple Pay:
    For customers using Apple devices, Apple Pay is available at checkout. It allows you to make a quick and secure purchase with just a tap of your phone.

  • Google Pay:
    Android users can opt for Google Pay, another fast and secure method to complete transactions without the need to enter card details every time.

  • Buy Now, Pay Later Services (Klarna, Afterpay):
    For added flexibility, we offer Klarna and Afterpay as Buy Now, Pay Later services. These options allow you to split your payments into easy, interest-free installments. Approval is required at checkout, and terms and conditions apply.

  • Gift Cards:
    Conatmnie also offers digital and physical gift cards, which can be used to pay for all items on our website. Simply enter the gift card code during checkout.

2. Payment Security

The security of your personal and financial information is our top priority. Conatmnie employs industry-standard security measures to ensure that your payment information is protected at all stages of the transaction. Here’s how we ensure the safety of your data:

  • SSL Encryption:
    All transactions on our website are secured using SSL (Secure Socket Layer) encryption. This technology encrypts the data exchanged between your browser and our server, making it unreadable to unauthorized parties.

  • PCI-DSS Compliance:
    We adhere to the Payment Card Industry Data Security Standard (PCI-DSS), ensuring that we meet the highest standards for protecting your credit card information.

  • 3D Secure Authentication:
    For credit and debit card transactions, we use 3D Secure authentication to add an additional layer of protection. This is the same verification process used by many major banks, requiring you to complete an identity check during the payment process.

  • Secure Payment Processors:
    We work with trusted, third-party payment processors like PayPal and Klarna, ensuring that your financial details are always handled securely.

3. Currency and International Payments

All transactions on Conatmnie are processed in USD (U.S. Dollars). For international customers, please note that currency conversion fees may apply, and they will be determined by your payment provider or bank.

  • Currency Conversion Fees:
    If you’re shopping from outside the United States, your payment provider may charge a currency conversion fee. These fees are applied by your bank or credit card company, and they are not controlled by Conatmnie.

  • International Orders:
    We currently ship to select international locations. For international orders, shipping charges, import duties, and taxes may apply. These fees are not included in the total price at checkout and are the responsibility of the customer.

4. Order Verification and Fraud Prevention

To protect our customers and Conatmnie, we may verify certain orders for potential fraud. This includes confirming payment details, shipping addresses, and any other information necessary to ensure the transaction is legitimate. If we suspect fraudulent activity, we may contact you to verify your information.

  • Additional Information Requests:
    In some cases, we may ask for additional verification, such as photo identification or a copy of the payment method used. If we cannot verify the order, we reserve the right to cancel it.

  • Order Cancellations Due to Fraud:
    If fraud is suspected, Conatmnie may cancel or delay the processing of your order. We will notify you via email if any action is required.

5. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email will contain details about your purchase, including:

  • Your order number
  • A breakdown of the items purchased
  • Payment method used
  • Shipping address
  • Estimated delivery time

If you do not receive your confirmation email within 24 hours, please check your spam or junk folder. If you still haven’t received it, contact us at info@conatmnie.com.

6. Failed Payments

In the event that your payment fails, we will notify you immediately. The most common reasons for payment failure include:

  • Insufficient funds
  • Incorrect credit card details
  • Payment provider issues

If your payment is unsuccessful, please review the payment information you’ve entered and try again. If you continue to experience issues, we recommend contacting your bank or payment provider for assistance.

7. Refunds and Cancellations

Once an order is processed and shipped, it cannot be canceled. However, if you wish to cancel your order before it has been shipped, please contact us immediately, and we will do our best to accommodate your request.

  • Refunds for Canceled Orders:
    Refunds will be processed to the original payment method once the order has been canceled. Please note that it may take 5-10 business days for the refund to reflect in your account, depending on your payment provider.

  • Refunds for Returns:
    If you are returning an item, the refund will be processed to the original payment method once we receive the returned product. The refund will be for the purchase price of the item, excluding any shipping fees.

8. Taxes and Duties

For orders within the United States, applicable state sales tax will be calculated and displayed at checkout based on the shipping address.

  • Domestic Orders (U.S.):
    Sales tax will be added to your order according to the state tax regulations in your area.

  • International Orders:
    Customers outside the United States may be subject to additional taxes, duties, and import fees. These charges are determined by the customs agency in your country and are the responsibility of the customer.

9. Contact Information

If you have any questions or concerns regarding your payment or this policy, please do not hesitate to contact us: