Refund and Returns Policy for Conatmnie Tech Store

Effective Date: January 4, 2025

Thank you for shopping with Conatmnie Tech Store! We strive to provide high-quality products and ensure that you are completely satisfied with your purchase. However, we understand that sometimes returns or exchanges may be necessary. Below, we outline our refund and returns policy to help you navigate this process.

1. Return Eligibility

To be eligible for a return or exchange, the following conditions must be met:

  • Return Window: Returns must be initiated within 30 days of the delivery date.
  • Condition of Items: The item must be unused, in original condition, and in its original packaging.
  • Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns and exchanges.

2. Non-Returnable Items

Some products are not eligible for return or refund. These include:

  • Electronics that have been opened or used.
  • Software, downloadable content, or digital products.
  • Gift cards.
  • Items marked as final sale.

If you are uncertain whether your item qualifies for a return, please contact our customer support team at info@conatmnie.com.

3. How to Return an Item

If you meet the eligibility requirements, you can follow these steps to return your product:

  1. Contact Us: Reach out to our customer support team at info@conatmnie.com to initiate the return process. Please include your order number and details about the item you wish to return.

  2. Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.

  3. Package the Item: Carefully package the item in its original packaging to ensure it is not damaged during return shipping. Include the proof of purchase and the Return Authorization Number (RAN) inside the package.

  4. Ship the Item: You are responsible for the return shipping costs, unless the item is defective or there was an error on our part. We recommend using a trackable shipping service to ensure your return reaches us.

4. Refund Process

Once we receive and inspect the returned item, we will notify you via email regarding the status of your return. If your return is approved, we will process your refund.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: In some cases, we may issue a partial refund if the item shows signs of wear or is returned without original packaging.

5. Exchanges

If you would like to exchange your item for a different product or size, please follow the same return process. Once we receive the returned item, we will issue a store credit for the value of the returned product, which you can use to purchase the new item. Shipping fees for exchanges will apply.

6. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@conatmnie.com with the following details:

  • Photos of the damaged or defective item.
  • Your order number and contact information.
  • A description of the issue.

In such cases, we will offer a full refund or a replacement at no additional cost to you, including return shipping fees.

7. Shipping Fees

Shipping fees are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items). You are responsible for the cost of return shipping for non-defective items.

8. International Returns

For international customers, please note that return shipping costs are the responsibility of the customer. Additionally, you may be subject to customs duties or taxes on returned items. We recommend contacting your local customs office to understand any potential charges before returning the product.

9. Contact Us

If you have any questions or concerns about our refund and return policy, or if you need assistance with a return or exchange, please contact us at:

  • Email: info@conatmnie.com
  • Phone: 765-490-4057
  • Address: 320 Sugarfoot Lane, Lafayette, Indiana, United States

We are committed to ensuring your shopping experience with Conatmnie Tech Store is seamless and satisfactory. Thank you for choosing us for your tech needs!

By shopping with Conatmnie Tech Store, you agree to the terms outlined in this Refund and Returns Policy.