Shipping Policy

Effective Date: January 4, 2025

At Conatmnie, we are committed to providing our customers with a seamless and reliable shopping experience. This Shipping Policy outlines the details of how we handle shipping for all orders placed on our website. We strive to offer efficient delivery services, ensuring that your purchases arrive safely and on time. By shopping with us, you agree to the terms set forth in this policy.

1. Shipping Methods and Delivery Times

We offer a range of shipping options to cater to the needs of our diverse customer base. The shipping method selected during checkout will determine the delivery time and associated costs.

  • Standard Shipping:
    Our standard shipping method typically takes 5-7 business days for delivery within the United States. This is the most cost-effective option and is suitable for most customers.

  • Expedited Shipping:
    For faster delivery, we offer Expedited Shipping, which usually takes 2-3 business days. This option is ideal for those who need their order delivered quickly and can be selected during checkout for an additional fee.

  • Next-Day Shipping:
    For urgent orders, we provide Next-Day Shipping within the United States. Orders placed by 12 PM EST on business days will arrive the following business day. This premium option ensures the fastest delivery.

  • International Shipping:
    We also offer international shipping to select countries. International orders typically arrive within 7-14 business days, depending on the destination and customs processing. International shipping fees vary by location and are calculated at checkout.

2. Shipping Charges

Shipping charges are based on several factors, including the weight of your order, the shipping method selected, and the delivery address. The exact shipping fee will be calculated at checkout before you confirm your order.

  • Free Shipping:
    We offer free standard shipping on all orders over $50 within the United States. This offer applies to both individual items and combined orders, as long as the total value exceeds $50.

  • International Shipping Fees:
    For international orders, shipping fees will be calculated based on the destination and weight of your order. You will be able to review the total cost before completing your purchase.

3. Processing Time

Once your order is confirmed, we aim to process and ship it as quickly as possible. Orders typically ship within 1-2 business days from the date the order is placed. However, during peak seasons or promotional periods, processing times may be slightly longer.

  • Order Processing:
    After receiving your order, we will process it within 1-2 business days, and you will receive an email notification once your order has been shipped. This notification will include tracking information so you can monitor the progress of your shipment.

  • Holidays and Weekends:
    Please note that orders are not processed on weekends or holidays. Orders placed on these days will be processed on the next business day.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your package as it moves through the shipping process. We work with trusted carriers such as UPS, FedEx, and USPS to ensure timely and reliable deliveries.

  • Track Your Order:
    To track your shipment, simply visit the carrier’s website and enter the tracking number provided in your shipment confirmation email. If you experience any issues with tracking or have questions about the status of your order, feel free to contact our customer service team.

5. International Shipping Information

We are pleased to offer international shipping to customers in select countries. The shipping fees, customs duties, and taxes for international shipments are calculated at checkout based on the destination country.

  • Customs Duties and Taxes:
    International shipments may be subject to customs duties, import taxes, or other fees imposed by your country’s government. These charges are the responsibility of the customer and will be due at the time of delivery. Conatmnie does not cover customs duties or taxes on international orders.

  • International Shipping Restrictions:
    Certain products may be restricted for international shipping based on local regulations. If an item in your order cannot be shipped internationally, we will notify you immediately and offer a solution, such as a refund or exchange.

6. Shipping Restrictions

While we strive to provide shipping services to as many locations as possible, there may be some limitations based on factors such as shipping carrier restrictions, logistics, or regulatory requirements.

  • P.O. Box and APO/FPO Addresses:
    We are able to ship to P.O. Boxes, APO, and FPO addresses within the United States. Please ensure that the address is correct to avoid delays or misdeliveries.

  • Undeliverable Addresses:
    If an order is returned to us due to an undeliverable address, we will notify you and attempt to resolve the issue. You will be responsible for any additional shipping charges required to resend the order to a valid address.

7. Damaged or Lost Shipments

While we take great care to ensure your order arrives in perfect condition, sometimes damage or loss can occur during shipping. If your package arrives damaged or is lost in transit, please follow these steps:

  • Damaged Items:
    If your item is damaged during shipping, please contact us immediately within 5 business days of receiving the item. We will provide you with a return shipping label and arrange for a replacement or refund.

  • Lost Packages:
    If your package does not arrive within the expected delivery time frame, please contact us as soon as possible. We will work with the shipping carrier to investigate the issue. If the package is determined to be lost, we will offer a full refund or a replacement, depending on availability.

8. Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy. Please refer to our Return Policy for detailed instructions on how to return or exchange items.

  • Return Process:
    To initiate a return, please contact us at info@conatmnie.com within 30 days of receiving your order. We will provide you with the necessary instructions and a return shipping label.

  • Restocking Fees:
    A small restocking fee may apply for certain products that are returned in a non-resellable condition. Please ensure that all items are returned in their original, unused condition.

9. Contact Us

If you have any questions regarding our shipping policies or need assistance with an order, please don’t hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience is a positive one.